Terms and Conditions for Kelpy Bone

Last Updated: 14.03.25

Welcome to Kelpy Bone! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use this website.

1. Definitions

• "Kelpy Bone", "we", "our", or "us" refers to the business providing the services.

• "User", "you", or "your" refers to individuals accessing the website or purchasing products from us.

2. Use of Website

You agree to use our website for lawful purposes only. You may not use the website in any way that could damage, disable, overburden, or impair the website's functionality.

3. Account Registration

Some parts of the website may require you to create an account. You agree to provide accurate, complete, and up-to-date information when registering. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

4. Intellectual Property

All content, graphics, logos, trademarks, and other intellectual property displayed on the website are the property of Kelpy Bone and are protected by Australian and international copyright laws. You may not reproduce, modify, distribute, or display any content without prior written permission.

5. Products and Services

Kelpy Bone strives to ensure that all products and services listed on the website are accurate and available. However, we cannot guarantee the availability of all items at all times, and we reserve the right to modify or discontinue products at any time without notice.

6. Pricing and Payments

All prices listed on the website are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Kelpy Bone reserves the right to change prices without notice. Payment for products or services is due upon order confirmation.

7. Shipping and Delivery

We aim to dispatch your order as soon as possible. Delivery times will vary depending on the shipping method chosen and the delivery location. Please refer to our Shipping Policy for more details.

8. Returns and Refunds

We offer a refund or exchange for products that are faulty or not as described. For detailed information, please refer to our Returns and Refunds Policy.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Limitation of Liability

Kelpy Bone will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, except as required by Australian Consumer Law.

11. Termination

We reserve the right to suspend or terminate your account and access to the website if you breach these Terms and Conditions.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the revised date. It is your responsibility to review these Terms regularly.

Subscription Policy for Kelpy Bone

Last Updated: 14.03.25

Kelpy Bone offers various subscription services for our customers. By subscribing to our services, you agree to the following subscription policy.

1. Subscription Overview

Kelpy Bone offers subscription services that allow you to receive products on a recurring basis. The subscription may include products such as a Kelpy Bone Multi Pack or Two Pack.

2. Subscription Plans

We offer different subscription plans to meet your needs, including [insert details of available plans, e.g., monthly, quarterly, yearly]. The plan details, including pricing and billing cycle, will be clearly communicated at the time of subscription.

3. Subscription Billing

By subscribing, you agree to pay the subscription fee at the frequency selected (e.g., monthly, annually). Payments will be automatically processed through your chosen payment method. If payment is not received, we reserve the right to suspend or cancel your subscription.

4. Free Trials and Promotions

From time to time, we may offer free trials or promotional offers. These will be clearly communicated to you at the time of sign-up. After the trial period ends, you will be billed at the standard subscription rate unless you cancel before the trial ends.

5. Subscription Renewals

Your subscription will automatically renew at the end of each billing period unless you cancel your subscription prior to the renewal date. You will be notified in advance of any upcoming renewals, and you can opt out of renewal at any time through your account settings.

6. Cancellations

You can cancel your subscription at any time through your account settings or by contacting us. Cancellations will take effect at the end of the current billing cycle, and you will not be charged for the next period.

7. Refunds

Refunds are not provided for any subscription fees already paid. If you are not satisfied with your subscription, please contact us, and we will do our best to resolve any issues.

8. Changes to Subscription Terms

We may update the terms of our subscription service from time to time. If we make any significant changes, you will be notified via email or through a notification on your account.

9. Customer Support

For any questions or issues regarding your subscription, please contact our customer support team at hello@kelpybone.com.

Refund Policy for Kelpy Bone

Last Updated: 9.05.25

At Kelpy Bone, we're committed to providing high-quality, eco-friendly products for your furry friends. We understand that sometimes things don't work out as expected, so we've outlined our refund policy below.

Return Eligibility

Faulty Products

If you receive a product that is faulty or damaged upon arrival, you are entitled to a full refund or replacement. Please contact us within 7 days of receiving your order and provide photos of the damaged product.

Change of Mind

We understand that sometimes products may not meet your expectations. If you're not satisfied with your purchase for any reason, you may return unused, unopened items within 14 days of delivery for a refund of the purchase price (excluding shipping costs).

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

• Products that have been used or show signs of wear and tear

• Products that have been chewed or damaged by pets

• Subscription boxes after 14 days of delivery

How to Request a Refund

1. Email us at hello@kelpybone.com with your order number and reason for return

2. Include clear photos of the product if your return is due to a fault or damage

3. Our customer service team will respond within 2 business days with further instructions

Refund Processing

• Approved refunds will be processed within 5-7 business days

• Refunds will be issued to the original payment method used for purchase

• For credit card payments, it may take an additional 3-5 business days for the refund to appear on your statement

Exchanges

If you prefer an exchange rather than a refund, we are happy to arrange this for you. Please contact us with your order details and the product you would like to exchange for.

Shipping Costs for Returns

• For faulty or damaged products, Kelpy Bone will cover the return shipping costs

• For change of mind returns, the customer is responsible for return shipping costs

Special Circumstances

If you have any special circumstances regarding your return or refund request, please don't hesitate to contact us. We'll do our best to find a solution that works for you.

Australian Consumer Law

This refund policy does not limit your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For any questions or concerns regarding our refund policy, please contact us at hello@kelpybone.com.